China – An Update

I am spending a few weeks in China. This time, I sense a really big change in the Chinese marketplace. Not only has income level risen dramatically since my last visit a few years ago, but the Internet has become an even more pervasive force in Chinese consumers’ daily life. I confess that I have not done extensive research about marketing and consumers in China. But there are a few notable observations that I would like to share with my readers.

Discretionary Spending on the Rise

When I graduated from college in 1996, I was paid slightly over 1000 Yuan (about $140) a month as an assistant editor at a publishing company in Beijing. Today, my college classmates are often paid more than ten times that working in their professional jobs. Without a doubt, the standard of living has increased dramatically in China. As the cost of basic living items (excluding housing) is still pretty low, Chinese consumers in metropolitan areas are enjoying more and more discretionary income. This has boosted spending on discretionary items such as travel and automobiles. A lot more consumers are traveling both within China and aboard. Having a car is also becoming more commonplace.

Housing Gap

With the high population density in China, housing (sold by square meters) is still expensive and is one of the largest expenses in many consumers’ budget. In popular metropolitan areas such as the capital city Beijing, condominiums cost from a few thousand yuan (= a few hundred dollars) per square meter to upwards of $10,000 per square meter, which puts the price tag of a 2000sqft condo at $1.8 million. Continue reading “China – An Update”

Loyalty Lessons from Sports Fans

sports team
Image by wwworks | CC 2.0

The 2010 FIFA World Cup kicked off on June 11. While total viewership is still unknown at this point, Nielsen has reported an 80% audience gain for ESPN and ABC during their weekend coverage of the event. For past World Cups, FIFA reports a worldwide audience of 26.29 billion in 2006 and 26.4 billion in 2002. If these statistics are not convincing enough, I give you my dad as another example. He would stay up late or get up in the middle of the night to watch a match, and he has been doing so for as long as I could remember.

Undoubtedly, the FIFA World Cup and soccer in general claim one of the biggest fan bases around the world, and many people feel fiercely loyal toward the sport and toward their team (think fans’ riots after losing a game). Wouldn’t it be great if your company can have the same level of loyalty among your customers? While whether an average consumer’s loyalty toward a brand can reach the level of loyalty toward a sports team is open to debate, there are at least valuable loyalty lessons that can be learned from how people associate themselves with sports and sports teams. Continue reading “Loyalty Lessons from Sports Fans”

How Do College Students Approach Social?

College students, like other young consumers, are notoriously fickle and may not exactly seem like an ideal candidate for loyalty marketing. But there are at least two things that make college students hard to ignore for many businesses. First, college kids are usually at the cutting edge of technology and fashion trends. After all, two of the major online players today, Google and Facebook, had sprung from university campuses. This makes college students important trendsetters to watch. Second, although college kids may not be rich today and some may even have concerns paying for their education, they do tend to spend more (a good 40%) on discretionary items such as fashion and entertainment. They are also well on their way to joining the educated professional workforce in a few years. So for some businesses, college students represent valuable customers right now, and for many others, these students are potentially valuable customers in the near future.

Because of this, it is important for loyalty marketers to get into the mind of college students. Recently, I conducted a brief survey of 184 college students. Similar to an earlier study I did on adult consumers, the purpose of this survey was to understand college students’ online social activities and their consumption and sharing of online content. Some findings from this survey were expected, while a few surprising facts also emerged. Here are some highlights.

Continue reading “How Do College Students Approach Social?”